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Terms & Conditions

This page provides the legal terms and conditions which apply should you purchase any goods from the Alien Magic website. Please read through them carefully to make sure you fully understand before ordering, once your order has been placed you are then bound by these terms and conditions.

Guarantees & Warrantees

Retail Customers:

If an item becomes faulty you should make us aware of the problem as soon as possible. Items that are deemed a consumable are as follows – towels, cloths, polishing pads, wash mitts, applicators, brushes, snow foam lance ( including attachments ) and come with a 3-month warranty from the purchase date as they will be subject to wear and tear from usage or misuse.

Trade Customers:

No warranty or implied on all accessories due to the following:

  • Misuse
  • Wear and Tear
  • Neglect
  • Incorrect Storage
  • Accidental Damage
  • Careless Handling
  • Frost or Heat Damage
  • Unsuitable Chemicals

Order Cancellations:

Once you have received your parcel you have 14 days to return any unwanted and unused item to us for a full refund. Any delivery or return postage paid is non-refundable.

Damaged or unwanted items:

If you receive a damaged item in your parcel please contact us as soon as possible. If there are obvious signs of damage to the outer container on the delivery day then simply refuse the delivery and contact us.

Once we have received your returned item we will inspect it and if the item has been returned in an unused condition we will then process your refund.

Discount Codes:

Discount Codes won’t work during ANY offer or sessional sale.

UK Returns

Alien Magic reserves the right to charge the full shipping fee should a parcel be returned as a result of failed delivery.

( Free Shipping £5.95 / Economy Shipping £5.95 / £8.95 Next Day ) is applied by the courier and will be passed to the customer.

In case of delivery in a Safe Place, the Delivery Scan Record shall be evidence of delivery of the Parcel, whether to the requested safe place or an alternative decided by the courier. Any request to use this option is at your own risk.

EU & International Returns

Refusal to pay any customs charges or refusal of a delivery will result in the package being shipped back to Alien Magic at an additional charge of the same value as the original shipping cost which will be charged to the customer. In case of free shipping due spent over specific value please refer to our website shipping cost chart as per Country.

All goods will be checked for damage on return, following which a refund will be issued for the goods, minus any shipping charges and penalties incurred.

Some countries will not export rejected packages back to Alien Magic UK HQ in that case, the package will be destroyed and no refund will be issued to the customer.

Distributor Shipping

Our aim is to ship your orders as quickly as possible with current dispatch times between 3 to 5 days.

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